Frank Paolino started Maysoft at age 24, with no background in computer science. His undergraduate degree was in Chemistry from what's now UMass Lowell, followed by an MBA from the Isenberg School of Management at UMass Amherst in 1982. He lasted less than a year at Colgate-Palmolive before striking out on his own, and spent the next decade consulting in the early days of personal computing — automating old, worn processes inside large organizations that were only just beginning to understand what automation was.
In 2000, he built anti-spam software for the Lotus Notes email system. That product, SpamSentinel, carried his business for the next fifteen years, and it's the reason he can talk credibly about enterprise software, IT constraints, and what it actually takes to keep a piece of infrastructure running. He also authored Using Lotus Notes (Que) during the Notes era that made SpamSentinel possible.