I Call Myself Iris

The Misadventures of Marco and Iris, his Well-intentioned but Unpredictable AI Assistant.

02/19/2025Books, AI

Time-lapse of Product Showcase

Taken from my GoPro Camera

02/04/2014

Art is Work

08/15/2012Art, Family

A Biking Vacation

10/26/2011Biking

Karate Kata Apps for the iPhone and iPad

04/15/2011

Salvation Army Bell Ringing

12/24/2010Christmas, Charity

Dunkin Donuts Coffee for the Troops

06/28/2010Community

Speaking at UMass Lowell

04/23/2010UMass Lowell

Moose Spam

03/25/2010Spam

Fanatical Customer Support

03/19/2010Customer Support

The 1000 Dollar Pizza

09/15/2009Pizza

Brick Pizza Oven

09/08/2009Pizza

Mount Monadnock Climb

06/04/2009out and about

Technical Support Done Right

05/11/2009Support

Kaizen for Product Development

11/20/2008Kaizen

The Three Laws of Customer Support

A Qualitative Viewpoint

11/17/2008Customer Support

Moose Spam Cartoon

03/13/2008Moose spam